Shipping Policy

FreshPOP Shipping Policy

Last updated: August 2026

Looking for delivery times and costs at a glance? Check our Shipping Info page. This page covers the formal terms.

1. Delivery area

We currently ship to addresses within South Africa only. We do not offer international shipping at this time.

2. Delivery method and timeframes

All orders are delivered via Aramex. Standard delivery takes 3–5 business days from dispatch. Orders placed before 12pm on a business day are typically dispatched the same day; orders placed after 12pm, or on weekends/public holidays, are dispatched the next business day.

Delivery timeframes are estimates and not guaranteed. Delays may occur due to courier operations, weather, public holidays, or circumstances outside our control, and do not entitle you to a refund of shipping fees unless the order is cancelled in accordance with our Refund Policy.

3. Shipping fees

A standard shipping fee of R89 applies to all orders. Orders totalling R700 or more qualify for free shipping, applied automatically at checkout.

4. Out-of-stock items

If any item in your order is temporarily out of stock, we will contact you as soon as possible. In this case, expected delivery is within 11 working days instead of the standard timeframe. You may choose to wait, substitute the item, or cancel that portion of your order.

5. Delivery address accuracy

You are responsible for providing a complete and accurate delivery address at checkout. FreshPOP is not liable for delayed or failed delivery resulting from an incorrect, incomplete, or outdated address provided by you. If a parcel is returned to us due to an address error, we will contact you to arrange redelivery, which may incur an additional shipping fee.

6. Risk and ownership

Risk in the goods, and responsibility for their safekeeping, passes to you on delivery to the address provided at checkout. Ownership of the goods passes to you once payment has been received in full.

7. Failed or missed delivery

If Aramex is unable to deliver your parcel (for example, no one available to receive it), they will generally attempt redelivery or leave collection instructions per their standard process. If a parcel is returned to us as unclaimed, we will contact you to arrange redelivery, which may incur an additional shipping fee.

8. Order tracking

You will receive a tracking number by email once your order has been dispatched, allowing you to follow its progress via Aramex's tracking service.

9. Changes to this policy

We may update this Shipping Policy from time to time to reflect changes in our delivery processes or courier arrangements. Changes will be posted on this page with an updated "last updated" date.